Ghana Airports Company Limited (GACL), on 2 August 2023, announced Kotoka International Airports (KIA) has attained Level 1 of the Airports Council International (ACI) Customer Experience Accreditation Programme.
ACI represents the collective interests of airports worldwide to promote excellence in the aviation industry. ACI works with governments, regional ACI members, experts, and international organizations like ICAO to develop global policies, programs, and best practices that advance airport standards.
The ACI Airport Customer Experience Accreditation programme is the first Worldwide Customer Experience Management Accreditation explicitly designed for the Airport Industry and dedicated to ACI member Airports.
The key objective of the ACI Airport Customer Experience Accreditation is to help airports improve their practices and to promote a direct positive impact on Customer Satisfaction to meet Customers’ ever-evolving expectations.
The Accreditation Programme has five levels that guide airports’ approach to Customer Experience Management. The Accreditation Programme enables airports to identify new practices that can be developed in the short and long term to progress through the levels of accreditation.
This Accreditation by ACI demonstrates a commitment to enhancing the Customer Experience for Cherished Customers.
Reacting to the award news, the Managing Director of GAL, Mrs Pamela Djamson-Tettey, said, “GACL is delighted that Kotoka International Airport has received the Level 1 Accreditation by ACI.”
GACL has, over the years, made deliberate investments in Customer Experiences initiatives to create memorable experiences for our passengers.
This accreditation is yet another justification and indication of our airport’s commitment to Customer Satisfaction.
“We will continue to harness efforts and resources to make the passenger journey a pleasant and memorable one,” she added.
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Source: Ghana Airports Company Limited Press Release
